InfoCentre
Industry Solutions
InfoCentre manages everything from critical data
centers to a portfolio of geographically dispersed buildings for a major office
Real Estate Investment Trust (REIT). With over 90 million square feet of
occupied space either already operating or currently contracted in numerous
major metropolitan markets across North America, InfoCentre is rapidly
developing the scale to ensure McKinstry/essention is the market leader and dominant
provider of Internet-based facility services.
While the general benefits of using
InfoCentre -- from increased productivity to improved efficiency to greater
tenant retention – are the same for any type of business, InfoCentre does offer
some industry-specific benefits that make it the right choice for property
management, corporate organizations and critical environments.
InfoCentre
for Property/Facility Management
The business of owning and/or
managing commercial real estate has seen dramatic changes over the last decade
– especially the number and types of tools available to improve efficiency and
reduce costs. InfoCentre integrates the power of the Web with the reliability
of trained customer service representatives to provide a seamless digital
connection between tenants, property managers, vendors and building engineers.
InfoCentre’s specific benefits for property managers include:
- Service Request Management: InfoCentre manages
the reporting, tracking and resolution of all facilities-related requests by
your tenants and staff online, ensuring faster service and vendor
accountability.
- Preventative Maintenance: While preventative
maintenance is one of the most important functions within your property or
facility, it often gets overlooked because of more pressing day-to-day matters.
InfoCentre offers you a convenient way to manage and track all building
equipment and systems that require routine maintenance.
- Reporting Capabilities: The real-time reporting
and analysis capabilities of InfoCentre allow you to easily view what’s going
on within your organization. InfoCentre’s building-specific, regional and
portfolio-wide reporting functions cover such categories as financial,
performance, vendor, account and aging.
InfoCentre for Corporate
Organizations
Corporate organizations typically
face the challenge and the costs of managing a number of buildings and
facilities that are scattered around the country – maybe even the world.
Through its “anytime, anywhere” Web-based interface and centralized group of
industry-trained customer service representatives, InfoCentre provides tangible
and enduring value to its customers through the following benefits:
- Productivity Increases: By eliminating the
tedious process of receiving and logging service requests, dispatching approved
vendors, and following up to ensure that work has been done properly,
InfoCentre allows you to efficiently manage more space, with fewer resources,
and in less time.
- Centralized Information: InfoCentre provides a
single, consistent and easy-to-use interface for securely accessing all
operational data for geographically dispersed organizations.
- Scalability: InfoCentre is extremely scalable
and can meet the growing needs of your business. It provides a single platform
for various operational function, including e-procurement, emergency services,
CRM applications, accounting systems, desktop concierge services, lease
administration and site scheduling/messaging.
InfoCentre for Critical
Environments (CE)
Maintaining a “Critical
Environment” (CE) requires higher levels of urgency and detail in facility
management than in other types of buildings, as any interruption of service is
detrimental to the core business of the facility. Preventing interruptions to
operations requires a structured program of procedures and maintenance - along
with a qualified and trained staff. McKinstry/essention's InfoCentre provides a
management tool for both through these benefits:
- Energy and Operating Cost Reduction: As energy
costs increase, keeping a close watch on usage is more important than ever –
especially within a critical environment. InfoCentre provides trending reports,
giving you detailed information about your energy consumption so that your
business runs profitably.
- Emergency Response: While InfoCentre can easily
handle day-to-day workflow management, its strengths especially come into play
during an emergency situation - something that is crucial in CEs. By submitting
a quick e-form or making one phone call to InfoCentre's 24x7 customer service
desk, you can immediately escalate virtually any issue towards resolution.
- Standard Operating Procedures:
Developing and updating Standard Operating
Procedures (SOPs) within a Critical Environment is essential to maintaining
day-to-day operations. InfoCentre offers a central repository for all SOPs that
is easily accessible from a Web browser - anytime, anyplace.
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